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How hi5casino Handles Your Personal Information

This page tells you exactly what data we collect when you create an account, make a deposit via PayPal or Venmo, or browse the lobby — and what we do with it.

Account data protectedPayPal & Venmo transaction privacyCookie controls availableData access requests honoredUS-based data practices

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What We Collect and Why It Matters

hi5casino Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open an account with us, we collect the information you provide directly — your name, email address, date of birth, and the details needed to verify your identity under applicable state requirements. If you fund your account through PayPal, Venmo, or a Play+ prepaid

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card, we receive confirmation of the transaction from those payment processors; we do not store your full payment credentials on our servers. We also collect data your device sends automatically: IP address, browser type, operating system, and session activity. This helps us keep your account secure
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and deliver a consistent experience whether you're on your phone between quarters or back on a desktop later. We use this data to process your account, comply with state-level regulatory obligations where we operate, detect fraud, and communicate account-relevant updates. We do not sell your personal
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data to third-party marketing companies. Analytics partners and payment processors receive only the data they need to do their job — no more. You can request a full list of third parties we share data with by contacting our support team. Retention periods vary by data
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type and are governed by applicable law in the states where we hold a license to operate.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security

Your account is protected with encrypted sessions and two-factor verification. When you log in from a new device, we send a one-time code to confirm it's you before granting access.

Cookie Controls

We use functional, analytics, and preference cookies. You can adjust or withdraw consent at any time through the cookie settings panel, accessible from the footer on any page of the site.

Retention and Deletion

We keep account records for as long as required by state law or our operating obligations. Once those periods expire, records are deleted or anonymized. You can request early deletion where law permits.

Data Access Requests

You have the right to ask what data we hold on you, request corrections, or ask us to stop using it for certain purposes. Submit a request via live chat or email and we'll respond within the timeframe required by applicable state law.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Start a chat session from your account dashboard to ask about data access, deletion, or correction. Our team will confirm your identity before making any changes to your records.

Email Support

Send a written data request to our privacy support address. Include your registered email and a brief description of your request so we can route it to the right team quickly.

Account Settings

Log into your account on mobile or desktop, head to the Privacy section under Settings, and manage your cookie preferences or communication opt-outs directly without contacting support.

Common Questions About Your Privacy at hi5casino

Below are the questions we hear most often about how we handle your personal information, your account data, and your rights as someone who uses our platform in an eligible US state.

We collect your name, email, date of birth, and identity documents needed for state-required verification. Payment method details like your PayPal or Venmo account are handled by those processors, not stored by us.

We share data only with payment processors like PayPal and Play+, identity verification services, and analytics partners — each receiving only what they need. We do not sell your personal data to advertisers.

Log into your account and use the Privacy section under Settings, or contact us via live chat. Confirm your identity and we'll compile your data within the timeframe required by applicable state law.

Yes. Submit a deletion request through live chat or email. Some data must be retained under state regulatory requirements, but we'll delete everything we're legally permitted to remove and confirm what stays and why.

We use cookies to keep your session active, remember your preferences, and analyze how the site is used. You can adjust or withdraw consent anytime through the cookie settings panel in the site footer.

No. When you deposit via PayPal, Venmo, or a Play+ prepaid card, those processors handle the transaction. We receive a confirmation token only — your full payment credentials are never stored on our servers.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoAbout Us Infohi5casino Betting Glossary

How hi5casino Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookie Controls

Retention and Deletion

Data Access Requests

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at hi5casino

01 What personal data does hi5casino collect when I create an account?

02 Does hi5casino share my data with third parties?

03 How do I request a copy of the data hi5casino holds on me?

04 Can I ask hi5casino to delete my account data?

05 How does hi5casino use cookies, and can I turn them off?

06 Is my payment information stored on hi5casino servers after a deposit?

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